Kerzner hotels to sanitise luggage as part of new hygiene protocols
One&Only, Atlantis and Mazagan properties will offer to sanitise luggage on arrival as part of enhanced hygiene protocols.
As part of the new cleanliness measures at the Kerzner brands, each hotel will appoint a dedicated hygiene officer to ensure measures are put in place and standards are met.
Each hotel will have a dedicated health, safety and hygiene coordinator who will report directly to each general manager or managing director.
Resorts now all have discreet areas for private temperature checking, using technology such as thermal cameras and digital infra-red thermometers.
Guests will be offered the chance to have their luggage sanitised on arrival before it is placed into the suite or room.
A welcome kit with protective gear and sanitising products will also be given to each guest during their stay. All rooms will also be equip with a fitness kit.
One&Only had already introduced a ‘Hand on Heart’ gesture, aiming to great guests “elegantly, without the need to shake their hand”, and this is now being implemented across all Kerzner properties.
Kerzner said its brands already had strict hygiene protocols, but they were working to ensure there was increased visibility of cleaning for guests.
To help alleviate social contact, the brands are using new contactless platforms to communicate with guests, such as messaging hubs, TV messages, apps and a new website.
Brett Armitage, chief commercial officer for Kerzner International, said: “When your clients are able to travel, we welcome them with a firm commitment that the health, safety and wellbeing of our guests and colleagues is out utmost and prevailing priority. At Kerzner International, our guests have always been at the centre of everything we do, and this is not going to change.
“What will change is the visibility of our already robust and comprehensive cleanliness programmes, which have always been in line with the World Health Organization guidelines and local health officials.
“We continue to offer the most in choice, privacy, exclusivity, personalisation and flexibility and various measures in place to give you, our partners confidence and peace of mind that your guests can enjoy their experience, with the highest degree of safety.
“We have invested in the training and education of all colleagues, and developed tools to enhance our guest experience without social contact, innovating with new contactless and digital platforms to communicate with our guests.”