New Uniworld aiming to double UK business
Uniworld’s UK managing director is looking to boost the
river cruise brand’s profile in Britain by re-evaluating how the line speaks to
the trade.
In the first three weeks after taking up his role in
October, Chris Townson went on five Uniworld ships and youth cruise brand U by Uniworld’s
The B ship.
Now he has set to work aiming to increase Uniworld’s
business from the UK market from 10% to 20%.
Over 12 years Townson expanded river cruise and touring
specialist Scenic and sister brand Emerald Waterways from just two people to a company
of 60. He now hopes to repeat the feat with Uniworld and U by Uniworld.
Townson said: “What appealed to me was that Uniworld is a
small player in the UK marketplace by quite a way in terms of distribution and
trade.
“Coming here was an opportunity to redevelop the
marketplace. I have free reign to build the brand.
“I have to do that within the brand guidelines, but we have
to talk to the UK audience as a UK audience. It is all a bit Americanised for
my liking.
“We will talk to any business in a way that they understand.
At the end of the day, we are the Regent Seven Seas of the river cruise world,
but we are not talking in those terms.”
Of Uniworld’s 40 core travel agent partners, 20 are looking
at selling U by Uniworld sailings.
Townson has spoken to 20 other partners during his two
months in the job in a bid to attract new-to-cruise passengers.
London-based travel agent Forever Cruises, winner of the
rising stars category at last year’s Clia Cruise Excellence Awards, is one
partner Townson is keen to bring onside to help sell U by Uniworld cruises.
“They have got a huge hold of the millennial business,”
Townson added. “They have got that audience.
“We are relatively new, so it is going to take time and
effort.”
Uniworld’s president and chief executive Ellen Bettridge
told the Clia River Cruise Conference in November that UK bookings for the
company’s youth cruise brand U by Uniworld had been “light”.
Townson is not alarmed by the comment. He, like Bettridge,
believes wholeheartedly in the U by Uniworld product, adding the
millennial-only concept is a “groundbreaking” one.
“I launched Emerald in the UK from nothing to where it is today,” he said. “U by Uniworld’s product is a luxury one. We have got a lot of partners in Oxford and Cambridge. We are going after students with money, but we have got partners in other areas too.