Azamara enhances website and trade portal as global contact centre opens

An updated website and trade portal featuring a new reservation system has been introduced by Azamara alongside the opening of a new US-based global contact centre.

Executives from the cruise line came together in Wichita, Kansas to mark the contact centre going live.

Azamara aims to provide faster and more responsive service to travel agents and passengers contact centre implementing new systems to ensure prompt delivery of information, including callback services.

The contact centre team has tripled in size internationally with in-market reservation agents supporting in the US, UK, Australia, and EMEA markets. 

Azamara’s revamped website and trade portal will also enhance the overall experience by allowing access to a new booking platform. 

The developments follow appointments in the UK including Adam Morris and Moira Gregson as business development managers.

 The line’s president Carol Cabezas said: “Wichita has been home to our knowledgeable and engaging team on the phones, who are dedicated to helping advisors make their clients’ dreams a reality.  

“Opening a dedicated office here is a testament to our commitment to delivering the best service to our guests and advisors. 

“I am so proud of how far Azamara has come since we’ve returned to service, and this contact centre indicates that we are continuing to build on that momentum with more to come.”

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