Cabin crew stand out for their attentiveness on the airline’s Heathrow to Perth flight
The route: Heathrow to Perth, via Singapore, on Singapore Airlines’ A380.
First impressions: Singapore Airlines’ SilverKris Lounge at Heathrow’s Terminal 2 was being refurbished when I tested out the route, but it reopened on August 1 and can now hold 242 passengers in separate business and first-class areas. It’s open from 5.30am to 10pm opposite the B36 departure gate, so passengers can start their journey stress-free. On the return leg, I tried the airline’s signature Singaporean dishes in the Perth lounge, starting with my first taste of kaya toast – thick white toast slathered with butter and coconut jam, dipped in a soy-spiked soft-boiled egg. I recommend clients give these classics a go.
The facts: Singapore Airlines flies four times a day from Heathrow to Singapore on both the A380 and B777-300ER. It also operates five flights a week from both Manchester and Gatwick, with the latter due to rise to daily next summer on the A350-900. For clients who are travelling on to Australia, there are four daily connections to Perth and one to Darwin. Each business-class cabin has a one-two-one configuration, so all seats have direct aisle access, with ample storage. There’s a sizeable screen to access inflight entertainment, albeit some touchscreen and remote-control functions were less than responsive on my system. The seat folds out into a spacious lie-flat bed with a proper pillow. There’s also a double-bed option in the centre of the aircraft. While in-air Wi-Fi can be hit and miss, this carrier lived up to its promise of unlimited internet in business class with a speedy service that remained connected for most of the flight.
Cuisine: Onboard dining is a cut above thanks to a menu designed by international chefs including Sanjeev Kapoor, Georges Blanc and Yoshihiro Murata and wines selected by experts such as Oz Clarke. You can reserve meals using a Book The Cook service, which lets you pre-order from an online menu 24-48 hours in advance. For those who were less organised, all dishes were still available, from European fare such as Ibérico ham or Burgundy-style chicken breast, to Asian stir-fried scallops and Singapore-style kway teow soup.
Wow: Even with the high standards of service you’d expect in an upper-class cabin, Singapore Airlines’ cabin crew stand out for their attentiveness. They addressed each passenger by name throughout every bar or meal service, and even remembered my hard-to-pronounce Irish surname to say farewell as I disembarked.
Book it: Singapore Airlines offers business-class fares from Heathrow to Perth, via Singapore, from £5,422 return.
singaporeair.com