Review: Pan Pacific London

The first UK property from the Singaporean brand opened last September

Location: The hotel sits in the heart of the City of London, conveniently located just a couple of minutes’ walk from well-connected Liverpool Street station in a 43-floor skyscraper, which is also home to private residences.  

First impressions: I visited just as the festive season was getting into full swing, with a giant glittering bow adorning almost the full width of the building, like a present waiting to be unwrapped. The festive theme continued inside, with a beautifully decorated Christmas tree and twinkling garland lining the stairs. The spectacular service begins on arrival, where guests are greeted by a well-dressed doorman and escorted to the front desk in the spacious lobby. All staff are attentive and strive to deliver personal service to every guest, which makes it feel more like visiting a friend. I’m escorted to the 12th floor Devonshire Suite by friendly butler Vijay, who is on hand to offer a welcoming pot of tea and recommendations for my stay. 

The facts: This is the first UK property for the Singaporean Pan Pacific brand, having opened in September. It features 237 bedrooms, including 42 spacious suites that boast incredible views of the city skyline from their enviable upper-floor position and come with the services of a butler. All rooms feature a large smart TV, Dyson hairdryer, Nespresso machine, free Wi-Fi and luxurious toiletries. Rooms are spacious and modern, with a contemporary design and a bright, airy feel thanks to floor-to-ceiling windows that show off amazing views across London. The ground floor is home to The Orchid Lounge and the intimate Ginger Lily bar, where guests can sample a signature cocktail or two. Straits Kitchen is on the second floor and serves Singaporean dishes in a cosy atmosphere, plus a plentiful breakfast each day. The spa is located on the fourth floor and features an impressive infinity pool overlooking the city, a large and comfortable mindfulness area, sauna, steam room and private treatment rooms. The gym can also be found here. The focus of the spa is on wellbeing, and guests can expect to leave feeling replenished and relaxed. 

Food: There are culinary delights aplenty here, making this property the perfect recommendation for foodie clients. Dinner in Straits Kitchen is a Singaporean feast with familiar favourites including duck breast, noodles, satay chicken and juicy prawns taking centre stage. The sommelier is on hand to pair different wines with each course, making for a truly special experience. The restaurant is cosy and intimate, the perfect setting for a romantic dinner. Don’t leave without trying afternoon tea in The Orchid Lounge. Guests can choose between traditional or Singaporean. I chose the latter and enjoyed plump dumplings, savoury pastries and a squidgy bao bun followed by seaweed sesame shortbread oozing with soy sauce caramel and both a classic and a matcha scone with jam and cream. The final plate was a work of art, with exquisite, hand-made, festive-themed patisserie made by the in-house pastry chef, which tasted as Christmassy and delicious as they looked.

Wow: The service really is out of this world at the Pan Pacific. From arrival to departure, all staff are friendly, attentive and go out of their way to make sure every guest has the best experience. 

Book it: Rates start at £325 per night, room-only.

Eleanor Kirk