Travel bookings reach pre-pandemic levels, says concierge platform

Global concierge platform Ten Lifestyle Group has said the number of travel bookings among its high-net-worth clients in the four months to the end of September 2021 has reached the same level as in the same period in 2019.

Commission levels are up 30% compared to 2019, with hotel bookings driving the trend and lower margin flights taking a backseat.

Member hotels saw a 37% increase in global bookings in June to August 2021 compared to the same period in 2019, according to a report issued by the group. In the EMEA, hotel bookings grew 26%, with an increase of 18% in average transaction value, while the US saw hotel bookings rise 36%.

Last-minute bookings, private vacation rentals and wellness trips are among the key trends being seen among the market on the back of the pandemic, the group reported, with higher demand for private jets and flight upgrades.

Alex Cheatle, chief executive of Ten, said the group had “weathered the pandemic storm well,” remaining profitable despite the challenges and continuing to focus on training and other areas.

“Throughout the pandemic, Ten has continued to invest into agent training, destination content and travel technology,” he said. “Unlike much of the travel industry in the UK and internationally, Ten did not issue any Refund Credit Notes to members and returned all cash to members when bookings were cancelled due to the pandemic.

“We believe that these actions, along with our continued high service levels, have helped build trust with members and that this is a factor in the increased bookings, at the same time that many travel companies have suffered from reduced levels of trust from their customers."

The group is recruiting travel experts from across the world to cater to the demand, with opportunities available at tenlifestylegroup.com/careers.

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