Virtuoso boss issues industry ‘rallying cry’ to get cruise ships sailing again

A “rallying cry” is needed by the global travel industry to restore consumer confidence by persuading regulators to get cruise ships sailing again.

The plea came from the head of the US-based Virtuoso travel agency network with almost $50 billion in annual sales via more than 22,000 travel advisors in 50 countries.

A poll of the group’s travel agency members found that 40% of new bookings were for ocean cruising – higher than any other travel category – and 37% of Virtuoso clients said they are ready to cruise again.

The survey also showed that 83% believe that the greatest factor in restoring consumer confidence was flexible cancellation and postponement policies – a practice that needs to continue.

The network has preferred relationships with 2,000 hotels and resorts, cruise lines, airlines, tour companies and destinations. Virtuoso UK associates include Abercrombie & Kent, Black Tomato and Claridge’s.

Virtuoso chairman and chief executive Matthew Upchurch said: “If you want to restore consumer confidence, get cruise ships sailing again.

“That needs to be the rallying cry of the travel industry, whether you sell cruises or not; whether you’re a hotelier, tour operator or destination management company.

“People who cruise don’t just sail. They fly to and from the ship, they stay in hotels before and after, they take tours, dine at restaurants, shop in ports and visit cultural sites.

“This is a case where a rising tide truly floats all boats. When the cruise lines successfully sail again – and I’m confident they will – it will bolster trust in traveller safety.”

He spoke out in response to cruise industry health and safety measures presented to the US Centers for Disease Control and Prevention (CDC) to allow a return of sailings from America by the end of the year.

Cruise industry body Clia is also lobbying the UK government to relax its ban on cruises from British ports.

Upchurch said: “Because the public needs to see travel reopened in a meaningful way, the cruise lines have taken this task on themselves. Norwegian Cruise Line Holdings has teamed up with Royal Caribbean Group to develop the Healthy Sail Panel, a group of public health officials and scientists who have created a comprehensive, 74-point plan across five areas of focus.

“This week they presented their findings to the CDC in an attempt to demonstrate that cruise passengers will be some of the safest travellers anywhere in the world, with science serving as the basis for these universally applied protocols.

“Cruise lines are willing to fight the fight for the rest of us, working with local governments throughout the world to allow US visitors to return. Yet, they are being held to a different standard with stringent oversight that’s not being applied to the same degree to any other sector in travel, even air.

He added: “The world has been focused on air travel, and they have done an impressive job of showing how their filtration systems exceed standards. They’ve taken their own measures towards enhancing cleaning protocols. Some are doing away with change fees and leaving middle seats empty – a bold move when you consider their yields are predicated on squeezing as many bodies as possible onto each flight.

“But it hasn’t revived the travel industry and that’s because relying on air travel implies business travel will be the first to return.

“Business travel usually jumpstarts the industry after disruptions. This time it’s different for a variety of issues – tighter budgets, new ways of collaborations, the list goes on.

“Our efforts need to focus on the leisure traveller.

“Co-ordination amongst governments for testing, the implementation of travel corridors, even to assess threat levels in a universal way has yet to materialise.

“And lobbying on behalf of an industry that few politicians understand in its totality, let alone fully appreciate, can only carry us so far.

“When the pandemic caused travel to halt in the spring, the focus was on flattening the curve. Since then, the conversation has evolved to waiting for a vaccine before travel fully resumes. 

While that’s a goal worthy of aspiring to, it has not been the case with other threats that disrupted travel.

“Sadly, terrorism wasn’t eliminated before we got back on planes following 9/11. Zika wasn’t cured before we returned to the Caribbean.

“In no way do I want to minimise the severity of Covid-19 or a global pandemic, but the reality is that like other threats, it becomes part of the traveller’s risk profile. Our job, as travel professionals, is to help travellers make informed decisions based on all factors, including their personal risk tolerance.

“Time and again, the travel industry has proven its resiliency and willingness to pull together in times of crisis for the collective good. Now is one of those times. And for all our sake, we should be working to get cruise ships back on the seas.”

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