Peninsula Hotels to roll out ‘fully-flexible’ check-in and check-out policy

The Peninsula Hotels is to offer guests a newly extended and flexible schedule for check-in and check-out as part of a range of new offers being rolled out under the group’s Peninsula Promise policy.

Beginning in January 2021, guests at all Peninsula properties will be able to take advantage of Peninsula Time, a service that allows guests to access their room as early as 6am on their arrival date and check out as late as 10pm on their departure date at no extra cost.

“Especially now that travel has become somewhat more challenging, we understand that extra time is one of the most meaningful gifts we can provide to our guests,” said Gareth Roberts, group director of brand and operations support for The Hongkong and Shanghai Hotels Limited, owner and operator of The Peninsula Hotels. 

“By letting guests arrive earlier and stay longer, we hope to provide them with greater peace of mind – and an even more personalised experience.” 

The hotel group has also introduced a new collection of eco-friendly, bespoke scented guest room amenities at all of its hotels, which include shampoo, conditioner, shower gel, body milk and soap.

Amenities such as shower caps, toothbrushes and razors, which formerly incorporated petroleum-based plastics, have been replaced with more sustainable alternatives made from corn starch, wheat, wood and recycled metal.  

Inner plastic wrappings in packaging have also been eliminated, meaning that the new collection’s packaging is 99.9% free of single-use petroleum plastics.

Other benefits under the Peninsula Promise include guaranteed connecting rooms at the time of booking on, reservation flexibility with Luxury in Advance and other bookings, a new online platform for gift cards and contactless services.

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