Coronavirus: Kuoni extends and expands Flex offering
Kuoni has expanded and extended Kuoni Flex to allow existing customers, as well as those booking new holidays, more flexibility during the coronavirus pandemic.
The tour operator has set up a new Flex Plus team to work alongside the wider Kuoni team in supporting customers who have already booked a Kuoni holiday and want to change their trip.
Kuoni Flex for new bookings has also been extended to March 31, allowing clients the ability to switch their holiday to alternative travel dates without charge up to seven days before departure.
More destinations have been added, including South Africa, Zanzibar and Greece.
“Right now, we are doing all we can to be as flexible as possible with terms and booking conditions as we totally understand this is an extraordinary situation,” said chief executive Derek Jones.
“We have already beefed up our customer service team and are busy helping people change their holiday in light of updated FCO advice as well as entry restrictions which some destinations are introducing at short notice, but as the situation is so fluid people are understandably worried about their travel plans.”
He added: “We’ve introduced an additional layer of support dedicated to bringing more flexibility for people travelling to any destination with genuine concerns and our aim is to bring some peace of mind, and help do all we can to delay balance payments, move dates or even limit any charges if they want to cancel.”