Carrier speeds up quote turnaround

to speed up turnaround times on quotations and enable consultants to prepare personalised and more attractive quotes for itineraries of any complexity.

The operator believes this is just the latest in a series of moves that is to thank for impressive sales figures: in the last six months it has recorded sales growth of 20% year on year.

Innovations over the last 18 months include the launch of the new website with a dedicated area for agents with tools such as white label personalised point of sale material.

There has also been a focus on VIP trade events to reward loyal agents such as whisky tasting at Gleneagles in Scotland, a day on an Orient-Express train and a spa day at Pennyhill Park in Surrey.

And in the last year Carrier consultants have been sent on 70 trips to ensure up to date product knowledge.

Head of sales Rick Milne said: “Our policy of working closely with our best agents has paid off with very strong growth across the last 18 months.

“The aim has been to develop a relationship chain which extends from our suppliers, through Carrier, to our agents and through them to their customers, providing a seamless connection which produces top class service.

“In order to make this happen, we hold regular private events for the trade at which our key suppliers are invited to select venues such as the Four Seasons Park Lane to showcase their products.”

Carrier will be hosting its Preferred Partner Awards again this year at The Roof Gardens in Ke